Please email us the following information so we can provide you with a DEFT reference:
- A screenshot of the transaction in your account
- Your full name
- Your postcode
- The rental amount and frequency
- The last three digits of your BSB number
Please email this information to customersupport@propertyme.com. To ensure a fast resolution, please provide us with all the requested information.
- We are unable to provide a DEFT reference without it.
Can't Find DEFT Number
Some smaller banks/ online-only banks (Up! bank, ME bank, BoQ, etc.) do not provide the DEFT reference we generate for your transaction.
DEFT Verification Failed
You will know if your verification has failed as you will receive an error message stating that your DEFT number is not accepted.