In This ArticleSet Up 2FA But Only Received One Code, I Can't Log In Anymore |
No Longer Have Access To The Device With The Authentication Codes
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Invalid Code Error
The Invalid Code error is typically caused by your device's date and time being out of sync with PropertyMe's identification servers.
- Ensure that your date & time setting is set to Automatic, with the correct time zone selected.
- If you use a VPN, ensure it is disabled.
Set Up 2FA But Only Received One Code, I Can't Log In Anymore
This is typically caused by scanning with the camera app, which provides a one-time code, instead of using an authenticator app's scanner, which provides recurring codes.
- If you have set up a recovery phone, see Reset Two-Factor Authentication With A Recovery Phone | PropertyMe Mobile App for steps.
- If you haven't set up a recovery phone but have saved your recovery codes, see Reset Two-Factor Authentication With A Recovery Code | PropertyMe Mobile App for steps.
- If you cannot action either of the above, please contact the Support team via the chatbot.
- Provide the agency and property manager's name in the first message.
- Ask to "Speak To A Human" in the second message.
No Longer Have Access To The Device With The Authentication Codes
- If you have set up a recovery phone, see Reset Two-Factor Authentication With A Recovery Phone | PropertyMe Mobile App for steps.
- If you haven't set up a recovery phone but have saved your recovery codes, see Reset Two-Factor Authentication With A Recovery Code | PropertyMe Mobile App for steps.
- If you cannot action either of the above, please contact the Support team via the chatbot.
- Provide the agency and property manager's name in the first message.
- Ask to "Speak To A Human" in the second message.