If you are not receiving the password reset email, the two most likely reasons are:
-
You are using an email address that doesn't have an account set up against it.
- If you haven't logged into your Tenant Access before using your current email address, you have likely not set up an account yet. Please see Sign Up For Tenant Access for steps.
- If you haven't logged into your Tenant Access before using your current email address, you have likely not set up an account yet. Please see Sign Up For Tenant Access for steps.
-
Your email provider is blocking our emails.
- If you have previously logged into your Tenant Access using your current email address, your email provider is likely blocking our emails. Please add the following to your safe sender list:
- noreply@propertyme.com
- @propertyme.com
- @email.propertyme.com
- Don't know how to add an email to a safe sender list? You must check your email provider's knowledge base or contact their Support for assistance.
- For example, if you are using Outlook, you would search for "Add email address to safe sender list Outlook" via your preferred web search engine (Google, Bing, etc.).
- If you have previously logged into your Tenant Access using your current email address, your email provider is likely blocking our emails. Please add the following to your safe sender list: