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Enabling Two Factor Authentication (2FA) | Web Access (Tenant)

Two-factor authentication (2FA) adds an extra layer of security to your internet-based account by requesting a code from another device to permit entry. You can enable this setting via your Client Access.

When Two-factor authentication is enabled, you will occasionally receive a prompt asking you to enter a six-digit code.

  1. On the side menu, click Profile.
    Click Profile.png
  2. Click Edit Details.
    Click Edit Details.png
  3. Click Security.
    Click Security.png
  4. Click Log In Details.
  5. Click Enable.
    Click_Enable.png
  6. Enter your password, then click Continue.
    Enter_Password.png
  7. If you haven't already, install an Authentication app on your device.
    • If you are on an Android device, you can find Authentication apps on the Play Store.
    • If you are on an iPad or iPhone, you can find Authentication apps on the App Store.
  8. Click "Yes, Ready to Scan the Code".
    Install_Authentication.png
  9. Open the authentication app.
  10. Follow the authentication app instructions to scan the QR code.
    QR Code.png
  11. Enter the code provided by the Authentication app
  12. Click Connect App.
    Enter_Code.png
  13. Download, print, or copy the one-time recovery codes.
    • If you copy the codes, ensure you save them somewhere you can easily access them.
      Save_Codes.png
  14. Once you have saved the codes, click the checkbox next to "I have saved my recovery codes".
  15. Click Finish and Enable.
    Finish_and_Enable.png