Ensure The Agency Has The Same Email Address As Your Primary Address.
Whenever a new property is connected to your details within an agency's account, you will be prompted with an invite the next time you log in assuming the agency has the correct email address.
You will need to contact the agency and request that they update your primary email address to the one you currently use to log in.
Once you have received confirmation that the email address has been updated
Log in as usual.
Accept the invitation to view the property.
Request Your Tenancy Be Re-Linked To Your Account
If you have confirmed the email address is correct and completed the signup process again but do not see the invitation prompt for the missing property when you log in, that means it has either been declined previously or expired.
You will need to contact the agency and request that they re-link the property so that the invitation can be resent.
Log in to accept the invitation once you confirm this has been actioned.
For security reasons, we cannot make any changes to their account, so we cannot take action on your behalf.
Issues With Re-Linking The Property If the agency is having issues with re-linking the property (unsure of how to action it or has actioned it, but the invite prompt is not appearing for you, etc.), the agency must contact support directly so we can investigate and assist further.