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Enabling Two Factor Authentication (PropertyMe Mobile App)

Two-factor authentication (2FA) adds an extra layer of security to your internet-based account by requesting a code from another device to permit entry. 

When Two-Factor Authentication (2FA) is enabled, you will occasionally receive a prompt asking you to enter a six-digit code.

You can enable this setting via your Client Access; however, it is not possible to enable it via the PropertyMe App. You must enable it via the web browser.

  1. Log into your Client Access via the web browser.
  2. Click on the three white lines in the top right corner of the page
  3. Click Profile.
    Click Profile.png
  4. On the top left corner of the screen, click Edit.
    Click Edit.png
  5. On the left-hand side menu, click Security.
    Click Security.png
  6. Click Login details.
  7. Click Enable against Two-factor authentication.
    Click Enable.png
  8. Enter your password.
  9. Click Continue.
    Enter Password Click Continue.png
  10. If you haven't already, download your preferred authentication app onto your mobile device.
  11. Click Yes, Ready to Scan the Code.
    Click Yes Ready To Scan.png
  12. Using the authentication app, scan the QR code.
  13. Enter the 6-digit code.
  14. Click Connect App.
    Connect App.png

  15. You will be given a list of 10 emergency codes to use if you have lost your phone or the battery is flat.

    • Make sure to note down or take a screenshot of these codes.

    • Keep these codes in a safe place.

    • Each code can only be used once.

  16. Once you have saved the codes, click the checkbox against I have saved my recovery codes.
  17. Click Finish and Enable.
    Finish and Enable.png