- Ensure All Agencies Have The Same Email Address As Your Primary Address
- Contact each Agency to request that they update your primary email address to the one you currently use to log in.
- Once you have received confirmation that the email address has been updated, log in to your Owner Access account.
- Accept the invitation to view the property.
- Request Your Property Be Re-Linked To Your Account
If you have confirmed the email address is correct but do not see the invitation prompt for the missing properties when you log in, that means the invitation has either been declined previously or expired.
- Contact each Agency associated with each missing property to request that they re-link the property so that the invitation can be resent.
- Once you confirm this has been actioned, log in to your Owner Access account.
- Accept the invitation.
- Issues With Re-Linking The Property
If the Agency is having issues with re-linking the property (unsure of how to action it or has actioned it, but the invite prompt is not appearing for you, etc.), the Agency must contact support directly so we can investigate and assist further.
- Issues With Re-Linking The Property
For security reasons, PropertyMe cannot make any changes against an agency's account so we cannot action this on your behalf.