The Client Access (via the PropertyMe App) is connected and linked by the email address your Property Manager has saved against your details.
Ensure All Agencies Have The Same Email Address As Your Primary Address
You will need to contact each Agency and request that they update the primary email address to the one you currently use to log in.
Once you have received confirmation that the email address has been updated, log in and you should see a prompt to accept an invitation to view the property.
Request Your Property Be Re-Linked To Your Account
If you have confirmed the email address is correct and completed the signup process again but do not see the invitation prompt for the missing properties when you log in, that means it has either been declined previously or expired.
You will need to contact each Agency associated with each missing property and request that they re-link the property so that the invitation can be resent.
- For security reasons, we cannot make any changes to their account, so we cannot take action on your behalf.
Once the agency confirms this has been actioned, log in to accept the invitation.
Issues With Re-Linking The Property
If the Agency is having issues with re-linking the property (unsure of how to action it or has actioned it, but the invite prompt is not appearing for you, etc.), the Agency must contact support directly so we can investigate and assist further.