Caitlin
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Articles
Recent activity by Caitlin-
Remove An Old Property | PropertyMe Mobile App (Owner)
Contact the Agency that managed this property and request that they un-link it from your account. Please note that only the agency that managed that property entry can see information regarding ...
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Paid To Date / Rent Due Is Incorrect | PropertyMe Mobile App (Tenant)
Contact your Property Manager to discuss any concerns or queries regarding the current paid to date or rent amount due. The rent amount due or owing shown on your Client Access is based on the info...
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Don't Understand My Rental / Tenancy Ledger | PropertyMe Mobile App (Tenant)
For a general explanation, see Your Rental / Tenancy Ledger. To discuss this any specific queries regarding paid to date, rent amount due, transactions, arrears, etc, please contact your Property M...
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I Think My Paid To Date Is Incorrect | Web Access (Tenant)
The Paid To date shown on your Client Access is based on the information entered by your Property Manager into their PropertyMe portfolio. If you have any concerns or queries regarding your current...
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Cancel, Stop Or Refund A MePay Payment | Web Access (Tenant)
You must contact your Property Manager and request that they refund any MePay payment. Once a MePay payment has been processed, it cannot be stopped or cancelled as they are processed via DEFT. If...
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Cancel, Stop Or Request A Refund For A MePay Payment | PropertyMe Mobile App (Tenant)
Contact your Property Manager and request that they refund the MePay payment. The PropertyMe Support Team cannot provide or request refunds on your behalf. It is not possible to cancel payments v...
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Can't Find DEFT Number / DEFT Verification Failed | Web Access (Tenant)
Please provide us with all the requested information to ensure a fast resolution. Without it, we are unable to provide a DEFT reference. Please contact support via the chatbot and provide the foll...
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Complete An Entry Condition Inspection Report | PropertyMe Mobile App (Tenant)
Before Your Start You will only be able to complete the entry condition inspection report on one device. Once the inspection has been started on a device, it must be completed via that device. It ...
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Change Of Email And Payment Method Sensitive Alerts | Web Access (Owner)
At PropertyMe, we take the security of our customers' data seriously. One process we have implemented to ensure this security is transparency concerning data updates. An email alert will be sent im...
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Deleting Your Account | PropertyMe Mobile App (Owner)
If your property management agency uses PropertyMe, you may have been invited to create a PropertyMe account. This account grants you convenient access to view your investment property transactions...