Unable To Log In | PropertyMe Mobile App (Tenant)

1. Incorrect Or Out Of Sync Date And Time

An incorrect or out-of-synchrony date and time on your mobile device can prevent you from logging into the PropertyMe Mobile App.

Ensure that the date and time for your mobile device are set to automatic (or your device's equivalent).

• iPhone/iPad
• Android

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2. Unsupported Browsers

Several mobile devices now come with proprietary web browser apps. However, variations in how browser apps are developed can cause connection issues when logging into the PropertyMe Mobile App.

• For Android, we recommend using Chrome as your default browser app.
• For iPhone/iPad, we recommend using Safari as your default browser app.

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3. Android Devices Currently On Android 13

There is a known issue with Android 13 that appears to be causing login issues across multiple apps. You can troubleshoot this issue using a few options.

1. Restart Your Device
   1. Hold down the power button for about 30 seconds to restart.
   2. Attempt to log into the PropertyMe Mobile App again.
      
      
2. PropertyMe Mobile App
   1. Uninstall the app completely.
   2. Reinstall the app.
      
      
3. Upgrade To Android 14 (or later if a later version is available)

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