If you are not receiving the password reset email, the two most likely reasons are:
-
You haven't signed up for Client Access yet
If this is your first time logging in, you need to sign up for Client Access first so you can create a password. Please see Sign Up For Tenant Access | PropertyMe Mobile App for steps.
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You haven't completed the sign up process with your current email address.
- If you haven't logged into your Tenant Access before using your current email address, you have likely not set up an account yet. Please see Sign Up For Tenant Access | PropertyMe Mobile App for steps.
- If you haven't logged into your Tenant Access before using your current email address, you have likely not set up an account yet. Please see Sign Up For Tenant Access | PropertyMe Mobile App for steps.
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Your email provider is blocking our emails.
- If you have previously logged into your Tenant Access using your current email address, your email provider is likely blocking our emails. Please add the following to your safe sender list:
- noreply@propertyme.com
- @propertyme.com
- @email.propertyme.com
- Don't know how to add an email to a safe sender list? You must check your email provider's knowledge base or contact their Support for assistance.
- For example, if you are using Outlook, you would search for "Add email address to safe sender list Outlook" via your preferred web search engine (Google, Bing, etc.).
- If you have previously logged into your Tenant Access using your current email address, your email provider is likely blocking our emails. Please add the following to your safe sender list: